Clinical governance

Commitment to clinical governance -  the highest safety standards in everything we do

Pulse Community Healthcare does not compromise on safety. Our objective is to provide the highest possible standard of staffing and recruitment services to our clients and candidates, and our service is under-pinned by rigorous clinical governance policies and processes. These include:

  • The training of all staff on governance, quality and safety
  • Adherence to legislation and regulation
  • Trend analysis to inform quality improvements
  • Incident and complaint management
  • Fully trained case investigators and case managers

Our commitment to quality assurance is demonstrated through our clinical governance advisory board. This board regularly reviews the standards of care delivered by Pulse Community Healthcare to our clients, employees and regulatory authorities.


Pulse Community Healthcare is registered with the following independent regulators of health and social care services:

  • Care Quality Commission
  • Scottish Care Inspectorate
  • Care and Social Services Inspectorate Wales
  • Northern Ireland’s Regulation and Quality Improvement Authority

We are proud of the inspection summary provided by the CQC for our offices in England:

  • Treating people with respect and involving them in their care
  • Providing care, treatment and support that meets people’s needs
  • Caring for people's safety and protecting them from harm
  • Staffing
  • Quality and suitability of management