Support workers and carers play a vital role to the healthcare system as they are tasked with helping others and providing vital support to an individual’s life. To succeed you not only need core skills but also patience, compassion and understanding.
We caught up with Stacey Williams, a Pulse Community Healthcare support worker from Cardiff to give us an insight towards her career in healthcare.
What made you become a support worker?
I chose to go into the healthcare profession after my grandmother passed away, after that experience I had a burning desire to work within a care and support role. I started out in domiciliary care as a care assistant and progressed towards working within complex care - I haven’t looked back since, I love my job and the purpose it gives me.
What is the most challenging part of your role?
The role is fast paced, no two days are the same and every client’s needs are entirely unique. This can be both physically and mentally challenging, however the good times far outweigh the bad. I have learnt a lot of new skills, particularly multi-tasking.
What is the most rewarding part of your role?
The most rewarding part of my job is when you see your client improve on something that you have been supporting them with, it encourages independence for themselves where possible. However I never take the little things for granted like when you can make someone smile and you can see you’ve brought light in to their day.
What is your best memory in your career as a support worker?
One of my many fond memories is working with a client with an acquired brain injury. Seeing the progress he made in the time I spent with him, improving his level of independence and regaining back day-to-day skills is something I’ll never forget.
What would your advice be for anyone considering becoming a support worker?
It’s a hugely fulfilling and rewarding job that gives you the opportunity to meet amazing people and families and make a difference in their lives. You learn so much from the clients you support, it really is an amazing job, if you are considering it as your future career my advice would definitely be to do it!
Why did you choose Pulse Community Healthcare as your agency?
Pulse Community Healthcare really differentiate themselves from other agencies by the specialised training they give you and how knowledgeable their staff are. Additionally I have had a great experience with their management team.
Do you want to join Pulse Community Healthcare?
If you’re thinking of becoming a support worker or care assistant contact the team today or register and a member of the team will be in touch shortly.
Don’t miss out, browse through our latest job opportunities to begin your career with Pulse Community healthcare.