A day in the life of a team leader

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A day in the life of a team leader

At Pulse Community Healthcare we pride ourselves in offering market leading training and career progression for our support workers. We caught up with Warren who is currently a Team Leader, to talk to us about his role and career progression as a support worker.

“It’s a busy role which involves both leadership of staff and providing support to people with complex care needs in the community.

I started my career as a support worker in a slightly unusual way, a desk based role without any previous care experience. I heard about Pulse Community Healthcare from a friend who was working for them, he explained about the work they were doing with people with complex care needs in the community. Listening to him I knew that providing care to people in order to improve their quality of life, was something I would be passionate about. I’ve been working for Pulse Community Healthcare for 10 years and can honestly say I love my job and get great fulfilment from my work.

Responsibilities as a team leader include managing rotas and providing support to my team. I still have a number of people that I look after with range of complex needs such as tracheostomy care, peg care, urostomy care, suction, catheter care, epilepsy, medication and basic personal care.

The one element of my role I enjoy most is the level of interaction I have with my colleagues and the people I care for. I look to build strong relationships and in some cases I’ve been working with the same clients for seven years. From my experience I’ve found that compassion and strong interpersonal and communication skills are key to being successful in this role.

The most challenging part of my role is the pressure of knowing that a person’s needs are entirely in your hands. When I first joined, working with people with such complex needs was a steep learning curve, but with the training and support given by Pulse Community Healthcare it ensures that you are fully prepared before starting your first shift.

My advice to anyone considering making the transition in to a support worker role would be – take the leap and do it, you won’t regret it. Pulse Community Healthcare is a great company to work for and as you can see from my experience, there are so many opportunities to progress your career.”

Do you want to join Pulse Community Healthcare?

If you’re thinking of becoming a support worker or nurse, contact the team today or register your interest and we will be in touch shortly.

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